Website Privacy Policy

This website is owned and operated by Highway 6 Homestead. We respect your privacy and are committed to protecting it. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

1. Accountability & Contact Information

Highway 6 Homestead is responsible for personal information under its control. If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact our designated Privacy Officer:

2. Information We Collect

We may collect personal information from you when you visit our website or use our services, such as:

  • Contact information (name, email address, phone number, street address).
  • Service information (property details, scheduling preferences, service history).
  • Technical information (IP address, browser type, pages visited).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide, schedule, and manage our property services (lawn, snow, cleanup, labour).
  • To send work-related updates, service reminders, and invoices.
  • To respond to your inquiries and customer service requests.
  • To process payments and maintain financial records.
  • To improve our website and services.

4. Consent and Withdrawing Consent

We will obtain your consent before or at the time we collect your personal information. By using our website and services, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact our Privacy Officer. If you withdraw consent, we may no longer be able to provide certain services to you.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal requirements. Specifically:

  • Customer service and contact records are retained for as long as you remain an active customer and for a reasonable period thereafter.
  • Financial and transaction records (including invoices) are retained for a minimum of seven (7) years to comply with Canada Revenue Agency (CRA) tax requirements.
  • Website analytics data is retained in an aggregated, anonymized format.

6. Access and Correction Rights

You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact our Privacy Officer. We will respond to your request within 30 days.

7. Disclosure and Third-Party Processors

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, provided they agree to keep your information confidential:

  • Payment Processing: We use Square and PayPal to process payments. All credit and debit card information is collected and processed directly by them. We never see, store, or have access to your full payment card details. Both are PCI-DSS compliant.
  • Email and Hosting: We use secure third-party providers for website hosting and email delivery.

8. International Data Transfers

Your personal information may be stored or processed on servers located outside of Canada (for example, in the United States) by our third-party hosting and service providers. While your information is outside Canada, it is subject to the laws of those jurisdictions. We take reasonable steps to ensure our service providers protect your information to a standard comparable to Canadian privacy laws.

9. Data Security and Breach Notification

We take reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

In the event of a data breach involving personal information that poses a "real risk of significant harm" to affected individuals, we will notify the Office of the Privacy Commissioner of Canada and any affected individuals as required by law.

10. Google reCAPTCHA

This site uses Google reCAPTCHA v3 to protect against spam and automated abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. The information collected is used to determine whether the user is a human or a bot, and is subject to Google's Privacy Policy and Terms of Service.

11. Third-Party Website Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date below. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this privacy policy, please contact us through our contact page or by emailing our Privacy Officer directly at privacy@highway6homestead.com.

By using our website, you acknowledge that you have read and understood this privacy policy and agree to be bound by its terms.

Last Updated: November 2026